In response to the recent article published by Het Parool, we feel it is important to speak directly to our community, our members, our team, and everyone who has followed this story with concern.
The stories shared in the article are deeply upsetting. No one should ever be subjected to unsafe, exploitative, or degrading working conditions, not here, not anywhere. These accounts stand in direct opposition to the values we uphold. Any form of mistreatment under the Saints & Stars name is entirely unacceptable to us.
Where we stand
We have taken time to listen carefully, speak to those involved, and begin gathering the facts. A situation this serious deserves more than a quick reaction; it demands transparency, responsibility, and meaningful action.
Our values
Our mission has always been to create an environment where people feel safe, respected, and empowered, not only for our members, but also for our trainers, staff, and every individual who contributes to our community. Values such as care, integrity, and fairness are at the heart of everything we do.
Our perspective
Based on what we know at this stage, the reality diverges significantly from how the situation has been portrayed. While finding skilled cleaners has been a challenge, it is our company policy that everyone who works with us should be paid fairly and treated with respect. To our knowledge, every hour worked has been compensated. We have always acted in good faith and complete alignment with our values.
Our response
We are fully cooperating with the ongoing investigation by the Dutch Labour Authority. We welcome this investigation and take the matter with the utmost seriousness. The article includes both factual and legal inaccuracies, as well as a number of claims that we dispute. Nevertheless, if it becomes clear that individuals have been mistreated, we will take full responsibility and act decisively to ensure it never happens again.
The steps we are taking
In addition to fully cooperating with the Dutch Labour Authority, we are taking the following steps:
We have initiated the process of appointing an independent research organisation to conduct a thorough and objective review. We believe this is a necessary step toward full accountability.
The management team responsible for cleaning operations has been temporarily suspended, pending the outcomes of both investigations.
We are establishing a foundation focused on fighting labour exploitation in the Netherlands. More details will follow soon; we are committed to real, lasting change.
With respect and sincerity,
Tom Moos
CEO, Saints & Stars